Product Support Services

Additional Details

Aricent delivers the quality support and technical assistance that the best customer experiences are made of.
Great service providers are great listeners, and we understand that a painless product experience is the best loyalty driver. Our engineers are dedicated to impressing our customers with quality support and technical assistance. We leverage best practices, robust process frameworks, deep technology expertise and world-class infrastructure to deliver superior end-to-end support services. Our support services include both day 1 and day 2 services from integration and testing to managed operations and technical support.
Integration and Testing

Realize the full potential of your product. Verify the performance, functionality and reliability of your product to ensure customer satisfaction and loyalty. Our engineers are experts across carrier, enterprise and application infrastructure domains such as core, access, networking, unified communications, advanced computing, IP over optical switching, operations support systems, value-added services and machine-to-machine. We’ve created large ecosystems for major original equipment manufacturers across the world, delivering high customer satisfaction at optimum costs. Our integration and testing services encompass the complete product lifecycle.

Our integration and testing portfolio includes:

    Solution Design and Consulting
    Solution Deployment and Integration
    Trial, Interoperability Testing and Acceptance Testing
    Integration Testing as a Service

Managed Operations

Day-to-day operations. Managed every day. At Aricent, we pride ourselves on establishing and managing the day-to-day operations of your project, so you can focus on innovation and reduce your total cost of ownership. We support the entire value chain including network design, network operation center (NOC) operations, and application and services support. Our managed operations services leverages the best of global delivery model to optimize customer support across globally dispersed centers and provides 24x7 coverage.
Technical Assistance Centers

Guaranteed customer satisfaction—it’s crucial in today’s age of high expectations and relentless competition. We provide 24x7 support across the globe, providing Tier 1, Tier 2 and Tier 3 services for supporting multiple technologies and multiple vendor products. The results: Enhanced customer satisfaction. Reduced overall cost of operations. Improved efficiency and turnaround times.
Next Generation Technical Assistance Centers

Increase customer trust and loyalty. Rising costs and fierce competition has driven companies to move beyond traditional service models and explore a more proactive and predictive approach to customer support. Companies are now leveraging new service channels including online support forums and social media as part of their technical assistance centers (TAC). Aricent’s Next Generation TAC services incorporate these technologies to help reduce risks and enhance customer satisfaction.
Cisco Learning

Engaged, hands-on training. Be prepared for real-world networking environments and Cisco certification exams. As a Cisco Learning Partner, we offer a comprehensive set of training programs for businesses in the Asia–Pacific region. We provide Cisco Career Certification, Advanced Cisco Technology Certification, Cisco Technology Training Programs and Customized Training Classes.