ISO 9000

Additional Details

First published in 1987 by the International Organization for Standardization, ISO 9001:2008 “Quality management systems – requirements” specifies the definitive requirements for the planning and implementation of a quality management system. ISO 9001 is now ubiquitous. Adopted by organizations in industry sectors as diverse as banking, agriculture, manufacturing, education and health care services, conformance with ISO 9000 requirements has become day-to-day business in many companies.

Benefits of ISO9001:2008

Provide a systematic, visible way to lead and operate an organization that communally improves performance ISO 9000: 2005 and ISO 9004: 2009 are relevant reference standards to understand the terminology and concepts within ISO 9001:2008, including the reference made to the importance of the

"8 Quality Principles" included within it. 

Provides an organization wide, consistent and comprehensive approach and clarifies roles and responsibilities and linkages to all interested parties. 

Involves top management in the improvement of the quality management system. 

Provide better understanding of the relationship between cost and benefits. 

Structures the operations of the organization to achieve a desired result. 

Ensured sustained customer satisfaction by producing, delivering services and providing support functions that meet customer's need and expectations. 

Provide controlled methods for measurement and measurement of processes and products. 

Provides for factual decision making. 

Increase the effectiveness and efficiency of the organization.

Quality Management Principles

These eight principles have been identified for use by top management in order to lead an organisation toward improved performance, and have been integrated in the contents of ISO 9001:2008. They should, in particular, be taken into account by Senior Management when developing/reviewing Quality Policy and Objectives.