Cati Solutions

Additional Details

We offer a range of market-leading (CATI all over the world. It also includes solution to suit the needs of Market Research. Further, we also gives you the benefit of turnkey CATI Web Surveys solutions in a convenient way.

The PSTN telecom technology and Online phone service facilitates integrated solution for outsourcing telephone data collection to get best-of-breed software for data collection process.

CATI Facility -

Our CATI services have been helping in conduction of telephonic interviews. Our call center consists of 150 seats, allowing users to utilize advanced telephone data collection methodologies for better result.

The facility includes:

    150 fully-monitored CATI stations
    Auto-dialing
    Call recording
    Remote monitoring
    Private briefing/monitoring rooms

Resources and Training –

With presence of experienced IDI resource managing directors, Market research Data collection get a new way towards success. The experience of more than five years has made the entire managing Telephonic Market research Data Collection more and more improved and flexible.

We are hiring those individuals who have caliber and energy to fulfill the given criteria. Moreover, we also provide proper training to selected individuals for interviewing staff.

All the interviewers and team leaders are fully trained and need to accept and follow the given international data collection standards and code of conduct. We also provide extensive training to the individuals in terms of language proficiency, understanding of research process, basic communication manners and telephonic etiquettes. After the proper training session, the individuals were put on the data collection process.

In the meanwhile, interviewers are briefed about the policies of company and also about their work structure. In addition to it, we also give them training on some of the topics such as Importance of Accurate and Ethical Interviewing, Way of Speaking, Quality Control Procedures, Interviewer Courtesy, Calling Manners, Cultural Preferences, Types of questions including prompting & probing and so on.

Monitoring and Validation –

We monitor each and every interviewer a couple of times inn our call centre in order to identify the error. Moreover, we also give interviewers an immediate feedback regarding their work. As feedback is very necessary for proper flow of communications, we monitor about 30% of interviews and confirm only 10%.